First ServiceNow Skill on ClawHub
    v1.0.0
    MIT License

    Your AI Assistant Now Speaks ServiceNow

    Query incidents, create change requests, run aggregations, and manage your entire ServiceNow instance — all through natural conversation. 8 tools. Zero context-switching.

    View on ClawHubStar on GitHub
    clawhub install servicenow

    8 Powerful Tools, One Skill

    Everything you need to interact with ServiceNow — from simple lookups to complex aggregations — built into a single installable skill.

    Query Records

    Search any ServiceNow table with encoded queries, field selection, pagination, and sorting. Full GlideRecord power through natural language.

    query_records

    Get Record

    Retrieve a single record by sys_id with optional field projection and display-value resolution. Fast, precise lookups.

    get_record

    Create Record

    Insert new records into any table — incidents, tasks, catalog items, CIs — by describing what you need in plain English.

    create_record

    Update Record

    Modify existing records by sys_id. Update fields, change states, reassign work — all through conversational commands.

    update_record

    Delete Record

    Remove records from any table with confirmation safeguards. Clean up test data or decommission obsolete entries.

    delete_record

    Aggregate

    Run COUNT, SUM, AVG, MIN, and MAX aggregations with groupBy support. Build instant dashboards from conversation.

    aggregate_records

    Table Schema

    Inspect table structures — column names, types, references, and choices. Understand your data model on the fly.

    get_table_schema

    Attach File

    Upload and attach files to any record. Supports base64 content for screenshots, CSVs, PDFs, and more.

    attach_file

    Installation

    Get up and running in seconds. Choose the method that works best for you.

    Via ClawHub (recommended)

    clawhub install servicenow
    or

    Via Git

    git clone https://github.com/onlyflowstech/servicenow-openclaw-skill.git

    Just Ask. ServiceNow Answers.

    No more memorizing encoded queries or navigating nested menus. Type what you need in plain English.

    "Show me all P1 incidents assigned to the Network team that were opened this week"

    Queries the incident table with priority=1, assignment_group=Network, and opened_at filters — returns a formatted table of results.

    "Create a change request to upgrade the production load balancers this Saturday at 2 AM"

    Creates a new change_request record with pre-filled short_description, scheduled dates, and category fields.

    "How many incidents per category were opened last month?"

    Runs an aggregate COUNT on the incident table grouped by category with a date range filter — returns chart-ready data.

    "What fields does the cmdb_ci_server table have?"

    Retrieves the full schema including name, type, max_length, reference target, and choice values for every column.

    "Close INC0012345 with a resolution note saying the VPN issue was a DNS misconfiguration"

    Updates the incident state to Resolved, sets close_code and close_notes in a single operation.

    Release Channels

    Choose the release channel that fits your workflow. Development happens on GitLab — releases are mirrored to GitHub.

    Stable

    stable

    Production-ready, tagged releases. Recommended for most users.

    Beta

    beta

    Feature-complete builds that need testing. Help us catch issues before stable.

    Nightly

    nightly

    Latest merged work from development. Bleeding edge — may contain breaking changes.

    Releases are tagged and published on GitHub Releases and automatically synced to ClawHub.

    Built for Real ServiceNow Work

    Instant Productivity

    Skip the forms and filters. Go from question to answer in seconds — incidents, changes, CIs, or any custom table.

    Secure by Design

    Uses your ServiceNow credentials with proper ACL enforcement. Your instance security model stays intact.

    Any Table, Any Record

    Not limited to incidents. Works with CMDB, change management, catalog, ITSM, custom apps — the entire platform.

    Open Source & Contributing

    This skill is free and open source under the MIT License. We welcome contributions from the community.

    Report Issues

    Found a bug or have a feature request? Open an issue on GitHub.

    Pull Requests

    PRs are welcome! Fork the repo, branch from nightly, and submit your changes.

    Community

    Join discussions, share use cases, and help shape the future of ServiceNow AI tooling.

    Star on GitHubOpen an Issue

    Built by a ServiceNow Certified Technical Architect

    Created by OnlyFlows — backed by a ServiceNow Certified Technical Architect (CTA) with deep platform expertise. We build what ServiceNow teams actually need.

    OnlyFlowsGitHub

    Ready to Talk to Your ServiceNow Instance?

    Install the skill in seconds. No code changes. No plugins. Just connect and start asking.

    Browse on ClawHub

    Need help with ServiceNow AI strategy or custom skill development? Contact OnlyFlows →